Hands To Heart Sleep Swaddle™ wants you to be 100% satisfied with your purchase however we understand that on occasion a return or exchange is necessary. You may return your unworn and unwashed swaddle(s) within 10 calendar days of purchase for an exchange or refund, excluding shipping. Please note that you will be responsible for return shipping costs on exchanges. We WILL NOT accept returns/exchanges on worn or washed swaddles or if we are contacted about the return/exchange outside of 10 calendar days. AGAIN, WORN OR WASHED SWADDLES WILL NOT BE REFUNDED.
All returns and exchanges require a Return Authorization Number (RA #). To obtain an RA #, please send an email to firstname.lastname@example.org listing:
- Original purchasers name and address (phone number optional but recommended)
- Product to be returned or exchanged
- Order Number
- Reason for return or product to be exchanged out for
*NOTE: We cannot guarantee returns/exchanges if the all of the above information is not provided to us.
Once our Customer Service Department receives your email, you will then be emailed a RA #. Please remember to check your Junk Mail folder for our email as sometimes our emails are flagged as spam. Refunds may only be credited back to the card that was originally used to make the purchase.
With all shipments of Returns/Exchanges, you MUST include:
- All unworn and unwashed swaddle(s) to be returned/exchanged
- Copy of the original sales receipt
- Note listing your RA #.
- If an exchange, you must include the name/address to where you would like your item shipped and what you’re exchanging your swaddle for.
Hands To Heart Sleep Swaddle™ cannot guarantee returns/exchanges if the all of the above information is not provided to us.
We highly recommend using a shipping service that provides package tracking, as we cannot be responsible for returned/exchanged items until we receive them.
Hands To Heart Sleep Swaddle™ shall not be responsible for lost or damaged packages caused by the freight company.
If you are returning or exchanging an item, your transaction will be processed within a reasonable amount of time once the item(s) and all of the required inclusions are received. If the reason for the return or exchange was due to a mistake on our part, you will not be responsible for paying additional shipping charges relating to the transaction in error. Refunds are for swaddles only. No shipping charges or gift cards will be refunded. Exceptions to our Return and Exchange Policy are at the sole discretion of Hands To Heart Sleep Swaddle™, and must be agreed upon before an item is returned.
Please send all returns/exchanges and required information to:
The Hands To Heart Sleep Swaddle
Attn: Returns and Exchanges
12601 Bee Cave Parkway
Austin, TX 78738
*Returns/exchanges not meeting the above criteria will not be refunded nor exchanged*